FAQ
Frequently Asked Questions
Straight answers about NoxVeli wireless wall lights, rechargeable lighting, cordless table lamps, outdoor lights, delivery and support.
Wireless & Rechargeable Lighting
What kind of light are wireless and rechargeable lights best for?
They are best used as a layer of soft, ambient light — beside a bed, through a hallway, around artwork, on a feature wall or in a dark corner. They are designed to add warmth and atmosphere rather than replace a room’s main ceiling light.
Do rechargeable lights need to stay plugged in?
No. Rechargeable and cordless lights are designed to operate without a trailing mains cable while in use. Charge the light when needed, then place it where the room needs it.
Why choose rechargeable lighting instead of a normal plug-in lamp?
It gives you more freedom over placement. You can add light where plug sockets are awkward, keep bedside and console surfaces cleaner, and avoid a visible cable running through the room.
Will a wireless light look temporary?
NoxVeli focuses on design-led shapes, finishes and proportions so the light reads as part of the room rather than as a utility gadget. Close-up and lifestyle images on each listing are there to help you judge the finish and scale before choosing.
Installation & Placement
Which NoxVeli lights avoid new hardwiring?
Battery-operated, rechargeable and cordless models are designed to operate without adding a new mains electrical point. Mains-wired fittings are fixed electrical products and should be installed by a suitably qualified electrician.
Why are cordless wall lights useful in rental homes?
They let you create the look of a fitted wall light without adding a new mains electrical point. Wall-mounted products still need a secure fixing method that suits the surface and your tenancy requirements.
What does no-wire installation actually avoid?
It avoids chasing a new electrical cable through the wall and removes the need for a trailing mains lead while the light is in use. The fitting itself still needs to be mounted securely.
Where do wireless wall lights work best?
They work particularly well beside beds, in hallways, around mirrors or artwork, on feature walls and in already-finished rooms where adding a new wired lighting point would be inconvenient.
Should I use one wall light or a pair?
One works well for a small corner, reading area or feature wall. A pair is often stronger beside a bed, around a mirror or console, or anywhere you want a more symmetrical, hotel-style look.
Outdoor Lighting
What does an outdoor light’s IP rating tell me?
The IP rating describes the level of protection against dust and moisture. Only products specifically sold for outdoor use should be installed outside, and the stated rating should suit the intended position.
How should I position a solar light?
Place its solar panel where it can receive useful, unobstructed daylight. Keep the panel clean and avoid heavily shaded positions. Charging performance naturally varies with available daylight and season.
Is outdoor lighting mainly practical or decorative?
It can be both. Some fittings are chosen mainly to create a warmer entrance, patio or garden wall, while others provide more functional exterior illumination. The product’s light output, rating and features should match the job you want it to do.
Orders, Delivery & Support
How long does UK delivery take?
UK delivery is free. Orders are normally processed within 1–3 business days and standard delivery usually takes another 5–12 business days, giving an estimated total of 6–15 business days from payment confirmation.
What if my item arrives damaged, faulty or incorrect?
Contact us at info@noxveli.com within 48 hours of delivery with your order number and clear photo or video evidence of the issue. Approved claims are handled with a replacement or refund in line with our Refund Policy.
How can I contact NoxVeli?
Email info@noxveli.com or use our Contact page. We aim to respond within 24–48 hours Monday to Friday.
Payments & Security
Is checkout secure?
Yes. Payment is completed through the store’s secure Shopify checkout. Available wallet options include Shop Pay, Apple Pay and Google Pay where supported on your device and checkout.
Email info@noxveli.com and we will be happy to help.