Shipping policy

Shipping Policy

At NoxVeli, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

Where We Ship

We currently ship to addresses within the United Kingdom only.

Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive an email confirmation once your order has been dispatched.

Delivery Times

Standard delivery typically takes 5–12 business days from the date of dispatch. Please note that delivery times are estimates and cannot be guaranteed. Occasionally delays may occur due to circumstances beyond our control such as courier delays or high demand periods.

Shipping Costs

Shipping costs are calculated at checkout based on your order. We occasionally offer free shipping promotions which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to monitor the progress of your delivery.

Lost or Delayed Orders

If your order has not arrived within 15 business days of dispatch, please contact us at info@noxveli.com with your order number and we will investigate immediately.

Damaged Items in Transit

If your item arrives damaged, please contact us at info@noxveli.com within 7 days of delivery with your order number and photos of the damage. We will arrange a replacement or refund as quickly as possible.

Contact Us

For any shipping enquiries please contact us at info@noxveli.com and we will respond within 24–48 hours.