What we cover

Replacement or refund for approved cases

If any of the following happens, we will arrange a replacement or refund after reviewing the details of the issue:

• ✓  You received the wrong product, colour or size
• ✓  An item is missing from your parcel
• ✓  Your parcel is returned before delivery by customs, the courier or the logistics provider
• ✓  Your order arrives broken or damaged
• ✓  The product malfunctions
• ✓  There are no tracking updates for 30 days and the parcel is confirmed lost by the shipping company
• ✓  Your order is delivered to an address that is different from the one you provided at checkout

Changed your mind?

30-day returns on every order

If a piece isn't right for your space, you have 30 days from delivery to request a return for a refund. Items should be unused, in their original condition and packaging. Return postage for change-of-mind returns is paid by the customer. Full details are in our Refund Policy.

Good to know

What isn't covered

• –  Size or fit concerns where the product supplied matches the product information and reasonable size tolerance
• –  Size differences within a reasonable range of the stated size chart
• –  General preference or customer dissatisfaction where the product is supplied as described and is not damaged or faulty
• –  Requests to change colour or size after the parcel has shipped
• –  Cancellation requests made after the parcel has shipped or after fulfilment has already begun
• –  Damage caused while opening the parcel, including scratches or cuts from unboxing
• –  Damage caused by misuse, modification or improper installation
• –  Failed delivery caused by an incomplete or incorrect address, incorrect phone number, refused delivery or the courier being unable to reach the recipient
• –  Orders where tracking confirms delivery to the address provided at checkout — if this happens and you can't locate your parcel, contact us and we'll investigate with the courier

Changes & cancellations

Need to change your order?

We move quickly — orders can enter fulfilment within a few hours. Contact us as soon as possible after ordering and we'll do our best to change or cancel before fulfilment begins. Once an order has shipped, changes to colour or size are handled through our returns process where eligible.

How it works

Making a claim is simple