Payment Policy

At NoxVeli, we aim to make checkout simple, secure and transparent. This Payment Policy explains how payments are handled when you place an order through our store.

Secure Checkout

All payments placed through NoxVeli are processed through our secure checkout. We do not ask customers to send payment details by email, message or any external method outside our official checkout.

Accepted Payment Methods

The payment methods available for your order will be shown at checkout. Depending on availability, these may include major debit cards, credit cards and other secure payment options supported by our store.

Please review the payment options displayed at checkout before completing your purchase.

Payment Currency

Product prices and order totals are displayed in the currency shown on our website at the time of purchase. For UK customers, prices are intended to be shown in GBP unless otherwise stated.

When Payment Is Taken

Payment is taken when your order is placed successfully through checkout. Once payment has been confirmed, you should receive an order confirmation email with the details of your purchase.

Order Confirmation

After placing an order, please check that your email address, delivery details and order information are correct. If you notice a mistake, contact us as soon as possible so we can review the issue before the order is processed.

Failed or Declined Payments

If your payment is declined or unsuccessful, your order may not be completed. Please check that your payment details are correct, that your card or payment method is active, and that your bank or payment provider has approved the transaction.

If the issue continues, you may need to contact your bank or payment provider for more information.

Billing Information

Customers are responsible for providing accurate billing information at checkout. Incorrect billing details may cause payment delays, failed transactions or issues with order processing.

Payment Security

NoxVeli does not store your full card details directly. Payments are handled through secure payment processing systems available through our checkout.

Discount Codes

If a discount code is available, it must be entered at checkout before payment is completed. Discount codes cannot always be applied after an order has already been placed.

Refunds

If a refund is approved, it will usually be returned to the original payment method used at checkout. Please see our Refund Policy for full details about return eligibility, refund timeframes and how to request support.

Payment Questions

If you have any questions about payment, billing or an order you have already placed, please contact us through our Contact Us page and include your order number where possible.